FAQs

 

HOW DO I LOOK AFTER MY LANGDON LTD GEM?

Our care instructions are attached to all of our items.  

Our designs have been hand woven using traditional techniques and the finest materials and metallic threads.

Do not dry clean or machine wash it. Professional dry cleaning can be done through a certified and experienced cleaner. Please spot clean using mild detergent, warm water and a little bit of elbow grease. We also recommend you love it as much we do.

Any specific questions, please email us info@langdonltd.com.au

 

WHAT PAYMENT OPTIONS DO YOU HAVE AVAILABLE?

We accept Visa and Mastercard payments all processed through Paypal.  You don't necessarily have to have a paypal account to purchase from the store though - just check out without paypal.  You can ring to pay by credit card over the phone too if you like.  Find our contact details via our contact us page.

 

DO YOU GIFT WRAP?

Unfortunately we don't.  Our goods are dispatched from a third party warehouse and wrapping is not their forte!

 

WHAT IS YOUR RETURNS POLICY?

We offer a refund or exchange for faulty goods.  We need to be notified of the fault within 14 days of receipt of goods.  We only offer credit notes for returned items if you deem them unsuitable or change your mind.

 

HOW LONG WILL IT TAKE TO RECEIVE MY PURCHASE?

We endeavour to dispatch within 2 working days.  Please contact us on info@langdonltd.com.au if you wish to discuss options regarding receiving them earlier.

 

HOW LONG WILL IT TAKE TO RECEIVE A PRE ORDER RUG?

As all of Langdon Ltd creations are hand made, it generally takes between 6-8 weeks (sometimes earlier). Please contact us on info@langdonltd.com.au if you would like a more concise lead time. 

 

DO YOU SHIP INTERNATIONALLY ?

We have a $30 flat rate for all international orders. We ship via Australia post and TNT. We unfortunately do not send inserts internationally only cushion covers.

 

HOW WILL MY GOODS BE SENT?

We use a combination of Australia Post, Couriers Please and Border Express.  All of our shipments are trackable.  You are welcome to email to ask for a tracking number.  Also, it is helpful to put delivery instructions in the 'notes' section when you order. 

 

DO YOU HAVE A RETAIL STORE?

No we don't but we have lots of beautiful stockists dotted around the place.  See them via our stockist page. Our showroom in Surry Hills, Sydney is open by appointment only. 

 

DO YOUR CUSHIONS COME WITH INSERTS?

No we don't ship inserts internationally as it is very expensive.  If you would like one, email info@langdonltd.com.au and we can work something out or we can put you in touch with a local provider. 

  

DO YOU WORK WITH INTERIOR DESIGNERS?

All the time.  Feel free to get in touch with us info@langdonltd.com.au

 

More questions?   Please shoot them to info@langdonltd.com.au

 

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